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Our Award-Winning Paper at ASYU 2024!
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News, Articles and Success Stories...
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Our Award-Winning Paper at ASYU 2024!
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A New Era in Customer Service Management: Next4biz’s Innovative Approach
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Anomaly Detection in Workflow Management
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Enhancing the Efficiency of the Next4biz Chatbot with Instant Attention and Probabilistic Inference
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Accurate Campaign Forecasting with Artificial Intelligence and Hyper-Parameter Optimization
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The Use of Explainable Artificial Intelligence (XAI) in Effective Marketing Campaigns
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KIA Success Story
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Saat & Saat Success Story
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Vigo Success Story
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Turkcell North Cyprus (KKTCELL) Success Story
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NPS Survey Results & Analysis
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What is NPS Survey?
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What is a Key Performance Indicator (KPI)?
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What is Complaint Management?
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What is Document Management System (DMS)?
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Which Key Features Should a CRM Software Have?
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What is CRM (Customer Relationship Management)?
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Marketing Segmentation: How to Determine Your Target Audience?
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What is BMPN 2.0 (Business Process Modeling Notation)?
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What is BPM (Business Process Management)?
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5 Simple Strategies for Boosting First Call Resolution (FCR)
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Customer Centric CRM with Workflow Automation
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What is Service Level Agreement (SLA)?
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What is NPS (Net Promoter Score)?
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What is Customer Effort (CES)?
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What is the Voice of the Customer (VoC)?
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What is Customer Orientation?
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What is Lead Generation and Prospecting?
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7 Key Metrics for Customer Experience Management
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What is E-mail Marketing?
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Is It Possible to Get Better Service with Lower Costs?
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What is Operational Excellence?
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Marketing Strategy Predictions for 2023
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Digital Transformation in Customer Experience Management: Teknosa
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Yıldız Holding: Unified Customer Service
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Dynamic Segmentation with Next4biz CRM: Kia Turkey
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Best Workplaces™
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What is RFM Analysis & How is it Done?
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Managing with Processes
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What Do I Tell the Customer?
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Bringing the Future to the Present
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Sustainable Customer Experience
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Boss Mentality
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Lessons Learned from Customer Service Management Experiences
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NPS: A Single Question Customer Satisfaction Analysis
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End-to-End Customer Experience Management in the Furniture Industry: ADORE
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Digital Transformation in the Time of COVID: MACFit
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Collect Customer Feedback using a Social Media Integrator
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Customer Service Process: Smarter Than Ticketing
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5 Ways Your Customers Benefit from an Omnichannel Experience
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ROI Analysis and Calculation
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Five Fundamental Problems and a New Paradigm in Customer Service
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Confessions of a Customer Service Manager: “We Hit Rock Bottom!”
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Expectations from Complaint Management
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Artificial Intelligence in Customer Satisfaction Management: Kuveyt Türk
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Oriflame’s success story with next4biz
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Sustainable Customer Satisfaction with next4biz
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No Code No Cry!
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BOSCH Focuses on the Customer Using next4biz
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Agile customer service without requiring IT support
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The Key to Acing Sales Meetings
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The New Hybrid Business Model: B2B2C
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Call Center is Not Enough!
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A Customer Complaint Dated B.C 1750
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What is Customer Lifetime Value?
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What is Omnichannel?
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Subscribers Turn Into Customers
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Let next4biz’s Learning Machine Decide!
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What Makes the Customer Happy?
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Customer Service Maturity Model by next4biz
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A 22-Question Test: How Good Are You at Complaint Management?
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Artificial intelligence at Banks! Is it an enemy or a friend for productivity?
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In-house Software or Buy it ?
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Which Systems Has Next4biz Been Integrated With?
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For Which Capabilities Did Our Customers Prefer Next4biz?
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How flexible is Next4biz?
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What Did Our Customers Achieve With next4biz?
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Integration Capabilities of a Customer Service Software
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next4biz Omnichannel Customer Experience
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What is Customer Service Managament (CSM)?
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The Software Case Of Benjamin Button
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Agility brings IT independence!
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What is The Best Web Customer Service?
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Does Size Matter?
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Customer Testimonials
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next4biz’s process management automates the resolution
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Would You Marry Me?
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Flexibility in Customer Service
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A More Developed and Omni Channel Customer Experience
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Live Customer Support
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How to Cope With A Big Customer Relations Department?
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Sustainable Customer Satisfaction
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Online Support Ticketing System
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My love…I Have Cheated On You…
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Cloud or On Premise ?
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Business Case: Optimization in Field Service Management
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Do you focus more on reasons or consequences?
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Next4biz Business Applications Are Merging Under a Single Brand!
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Criticisms about conventional CRMs
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next4biz Reports, Performance, Satisfaction, KPIs, and SLAs
