CSM – Customer Service Management Design and Customization Training

NEXT4BIZ TRAINING

CSM – Customer Service Management
Design and Customization Training

2-6 January 2024

In this training, CSM customization and design is demonstrated on the next4biz CSM.
This is not an end-user training program. The training should be received by the CSM specialists/managers who will be the key users in managing design and customization activities.
The training is conducted live and remotely.
Our training programs are repeated on a monthly basis.
The training is carried out in mixed groups with participants from different organizations.
Each organization can participate in this training with no more than two people at once. If you wish to bring in more participants, you can register for the programs that will be introduced in the future.

You can see the other training programs on this page.

Training Plan Training Plan

Day - Time Subjects

Monday 9:00 a.m.–1:00 p.m.

Introduction

Tuesday 9:00 a.m.–1:00 p.m.

Product Usage

Wednesday 9:00 a.m.–1:00 p.m.

Organization

Properties of Tickets

Thursday 9:00 a.m.–5:00 p.m.

Interface Customization

Friday 9:00 a.m.–5:00 p.m.

Process Management

Notifications

Saturday 9:00 a.m.–1:00 p.m.

Surveys

Training Programs