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A New Era in Customer Service Management: Next4biz’s Innovative Approach
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News, Articles and Success Stories...
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Saat & Saat Success Story
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NPS Survey Results & Analysis
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What is NPS Survey?
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What is a Key Performance Indicator (KPI)?
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What is Complaint Management?
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5 Simple Strategies for Boosting First Call Resolution (FCR)
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What is Service Level Agreement (SLA)?
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What is NPS (Net Promoter Score)?
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What is Customer Effort (CES)?
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What is the Voice of the Customer (VoC)?
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What is Customer Orientation?
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7 Key Metrics for Customer Experience Management
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Is It Possible to Get Better Service with Lower Costs?
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Digital Transformation in Customer Experience Management: Teknosa
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Yıldız Holding: Unified Customer Service
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CSM New Features (6.8.9)
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What Do I Tell the Customer?
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Lessons Learned from Customer Service Management Experiences
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NPS: A Single Question Customer Satisfaction Analysis
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End-to-End Customer Experience Management in the Furniture Industry: ADORE
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Collect Customer Feedback using a Social Media Integrator
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Customer Service Process: Smarter Than Ticketing
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5 Ways Your Customers Benefit from an Omnichannel Experience
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ROI Analysis and Calculation
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Five Fundamental Problems and a New Paradigm in Customer Service
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Confessions of a Customer Service Manager: “We Hit Rock Bottom!”
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Expectations from Complaint Management
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Artificial Intelligence in Customer Satisfaction Management: Kuveyt Türk
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Oriflame’s success story with next4biz
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Sustainable Customer Satisfaction with next4biz
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No Code No Cry!
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BOSCH Focuses on the Customer Using next4biz
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Agile customer service without requiring IT support
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Call Center is Not Enough!
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A Customer Complaint Dated B.C 1750
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What is Omnichannel?
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Subscribers Turn Into Customers
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Let next4biz’s Learning Machine Decide!
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What Makes the Customer Happy?
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Customer Service Maturity Model by next4biz
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A 22-Question Test: How Good Are You at Complaint Management?
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Which Systems Has Next4biz Been Integrated With?
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For Which Capabilities Did Our Customers Prefer Next4biz?
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How flexible is Next4biz?
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What Did Our Customers Achieve With next4biz?
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Integration Capabilities of a Customer Service Software
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next4biz Omnichannel Customer Experience
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What is Customer Service Managament (CSM)?
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What is The Best Web Customer Service?
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Customer Testimonials
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Flexibility in Customer Service
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A More Developed and Omni Channel Customer Experience
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Live Customer Support
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Sustainable Customer Satisfaction
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Online Support Ticketing System
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next4biz Reports, Performance, Satisfaction, KPIs, and SLAs
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Knowledge Base is a must for an ideal Help Desk
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Any software applications should be designed to live in a dynamic context
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Breaking Down the Walls Between Departments!
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Essentials of Customer Experience Management
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Market Drivers and Business Issues in Customer Service
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Message to Customer Service Departments Worldwide!
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Customization is now simple and easy, in few clicks you can design workflows
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What is Customer Service Reports?
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Many touch points, one and only customer view
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Anadolu Sigorta: Enhancing Digital Experience
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Yataş: Customer-Focused Digital Transformation
