Transforming Innovation in CRM & BPM

AI learns from experience and resolves complaints independently

Identifies the category of a complaint from its expression:

• Resolves it if possible,
• Or initiates the predefined action and workflow.

“Deep Learning” across all communication channels!

Know future complaints before they even happen

Which categories and types of complaints will arise in the coming months?

Is there any anomaly or unexpected distribution in past complaints?

Next4biz AI for accurate workforce planning

What does your customer "really" think about your brand?

With artificial intelligence, demographic data, transactions, digital behaviors, scorecards, and customer service experiences are transformed into customer sentiment insights and satisfaction scores.

Are your business processes efficient?

Next4biz AI monitors operations, identifies anomalies, and provides corrective recommendations.

“Deep Learning” integrated into Next4biz BPM!

SaaS or On-prem Chatbot

SaaS: Creates a deep learning model with OpenAI by anonymizing the data.

On-prem LLM: Uses advanced large language models like Llama 3, Mistral, and Qwen 2 to ensure GDPR compliance.

Custom classifications for your organization

Learns from existing data and data labels (classifications),

Builds an artificial learning model,

Determines the labels (classes) for new data.

AI integrated into your processes and automation!