What is ERP (Enterprise Resource Planning)?
What is ERP (Enterprise Resource Planning)?
A New Era in Customer Service Management: Next4biz’s Innovative Approach
Definition of RPA (Robotic Process Automation) and Benefits
KIA Success Story
What is a Key Performance Indicator (KPI)?
What is Complaint Management?
What is Document Management System (DMS)?
What is No Code & Low Code?
Marketing Segmentation: How to Determine Your Target Audience?
What is BMPN 2.0 (Business Process Modeling Notation)?
What is BPM (Business Process Management)?
5 Simple Strategies for Boosting First Call Resolution (FCR)
What is Service Level Agreement (SLA)?
What is NPS (Net Promoter Score)?
What is Customer Effort (CES)?
What is Customer Orientation?
What is Lead Generation and Prospecting?
7 Key Metrics for Customer Experience Management
Marketing Strategy Predictions for 2023
Digital Transformation in Customer Experience Management: Teknosa
What Do I Tell the Customer?
Bringing the Future to the Present
Sustainable Customer Experience
Boss Mentality
NPS: A Single Question Customer Satisfaction Analysis
Customer Service Process: Smarter Than Ticketing
ROI Analysis and Calculation
Five Fundamental Problems and a New Paradigm in Customer Service
Confessions of a Customer Service Manager: “We Hit Rock Bottom!”
Expectations from Complaint Management
No Code No Cry!
The Key to Acing Sales Meetings
The New Hybrid Business Model: B2B2C
A Customer Complaint Dated B.C 1750
What is Customer Lifetime Value?
What is Omnichannel?
Subscribers Turn Into Customers
Let next4biz’s Learning Machine Decide!
For Which Capabilities Did Our Customers Prefer Next4biz?
What is Customer Service Managament (CSM)?
Agility brings IT independence!
Would You Marry Me?
How to Cope With A Big Customer Relations Department?
Criticisms about conventional CRMs
Essentials of Customer Experience Management
Message to Customer Service Departments Worldwide!
Customization is now simple and easy, in few clicks you can design workflows
What is Customer Service Reports?