Omnichannel Communication
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Integrate next4biz CSM with your call center apps for customer recognition during incoming calls.
Automatically deliver customer scorecard information and customer issue records from all channels to your agents’ terminals.
The Generative AI-LLM-based Chatbot deeply learns from your experiences and documents. Answers the questions of your customers and stakeholders and provides helpful tips. Offers suggestions and guides them effectively.
With the Live Chat integrated into your website and applications, communicate with your customers and answer their questions.
Monitors social media channels like Facebook, Instagram, Twitter, and DMs.
Automatically converts complaints into issue records and publishes your responses directly on the same channel.
Recognize customers from WhatsApp messages. Route all customer communication to call center agents. Responses are sent through the Next4biz interface.
With the Self-Service feature added to your website, e-commerce application, customer portal, or online banking, your customers can manage their own requests instead of contacting you directly.
Enable self-service for websites, e-commerce applications, customer portals, and internet banking platforms.
Allow customers to create and track issues independently.
Monitors emails, recognizes the customer, and automatically converts the email content and attachments into issue records.
Add custom communication channels specific to your organization’s needs.
Utilize next4biz integration services to add additional custom IoT, on-vehicle and in-house channels, to your CSM solution.
