Self-Service
Complaint Management

Add Self-Service to your website or mobile app

With the Next4biz Self-Service Portal, your customers can:

• Open new requests,
• Track complaints from various channels like call centers, social media, chat, complaint websites, and email,
• Find answers to potential issues through the knowledge base.

Let customers submit their requests fully and directly

Dynamic forms that change based on the issue category ensure that all necessary information is collected.

Incoming issues progress in full compliance with your customer service standards.

Solve issues before they are land

Adding a knowledge base to the Self-Service Portal allows customers to easily access answers to frequently asked questions and additional resources related to your products or services.

Customize to meet your needs

With drag-and-drop functionality, personalize the Self-Service interface to fit your corporate requirements.

Add or remove custom fields, category trees, and dynamic forms to the page layout.

You can add custom color palettes or CSS codes for a look that perfectly aligns with your brand identity.