Social Media Monitoring

Next4biz listens to your social media channels,

Automatically converts complaints into issues,

Posts your responses directly on the same channel.

Manage social media seamlessly integrated with all your other channels.

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Issues from all channels on a single screen

With Next4biz Customer Service’s integrated social media monitoring,

Greet your customers,
Answer questions,
Resolve issues.

Manage issues from all channels through a single interface.

Let comments automatically flow into Next4biz

Comments and requests from social media channels like Facebook, Instagram, Twitter, and Direct Messages are automatically converted into issues in Next4biz. Your responses are posted directly back to the same channel.

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What is Complaint Management?

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Social Media Monitoring

Issues from all channels on a single screen

Let comments automatically flow into Next4biz

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