Workflows, SLA, Escalation: Design resolution workflows, track issue life cycle.
Agent Scripts: Guide agents on what to say, what to ask, and when.
Issue Intelligence: Listen, understand, resolve, and direct issues across all channels.
Sentiment Analysis: Evaluate sentiment for each ticket and every customer.
Ticket Predictor: Forecast the number of tickets expected in the future.
$40 per user/month – all features included, lifetime guaranteed.
“With 300+ brands across five continents, we needed a scalable solution. Next4biz delivered the flexibility and efficiency to uphold top service standards across all channels.”
Customer Contact Center Manager
“With Next4biz, response times dropped from 60 to 2.5 hours, and satisfaction scores rose from 4.2 to 8.5.”
Board Member
Enterprise Solution: Next4biz is not just a ticketing tool, it’s an enterprise, end-to-end, AI-powered customer service solution.
Single License for All Features: One user license for all customer service features. No separate plans like Enterprise, Team, or Professional.
Cost-Effective: $40 per user/month, lifetime guaranteed. For Zendesk customers, annual payments get 3 months free.
Seamless Migration: Hassle-free onboarding and data migration from Zendesk to Next4biz.
